Great Leaders Break The Status Quo
Five Crippling Habits
That Inhibit Change and Agility
We all have excuses for not changing, and you’d better believe that companies are full of excuses. The following phrases may sound familiar to you: “We’ve tried that before and it didn’t work.” “I didn’t make my numbers because . . .” “Here are […]

This whole week was customer service service week and I just wanted to give some tips to keep in mind when it comes to customers and keeping them loyal.
Here are some key questions you want to ask:
1. What can we do to better serve you?
2. What do you want more of?
3. What do we need […]

Here are nine statements I use in training with leaders and managers to evaluate the effectiveness of the leadership team. All of these should be in place at your company as well and you as a leader should be able to answer a resounding YES to these.
1. The top objectives of my company have been […]

I believe that profitability in and of itself is not the ultimate objective. It’s only the enabler. The real goal is to have choices and profitability enables organizations to have the freedom of choice.
Choices ensure in our lives, that we’re all doing what we really want to do. One of my favorite professors during grad […]

I’m looking forward to reading Lee Iacocca’s latest book and enjoyed this article in Forbes on his views at 82. One of the more interesting parts of the article is his thoughts on leadership being all about giving back.
Leadership is truly about giving back and keep in mind that the best leaders have always been […]

Hi Folks,
We’re going to be up at BookExpo in New York at the end of this month and I wanted to encourage any of you who might be in New York to come by our booth. I would love to meet you there and see how you’re “kissing theory good bye!”
Also - we’ve just been […]

I’m sure you — like me — find it frustrating as a business leader to read the stories about Vonage and how the company’s future is in question after it being such a highly regarded VOIP pioneer. It’s hard understand how a company that traveled so far is so beset by issues with patents and […]

Hi folks,
I’ve been busy speaking all over the country in response to the book and I’m really feeling very humbled about the continued feedback and encouragement that we’re on the right track.
I spoke to a group last week about how you can have a work and life balance simply by working smarter…not harder. I want […]

Everyone is busy wrapping up the last business of the year. And I’m busy thinking about 2007 and my one resolution in my own engagements with all the wonderful people I’ve had the opportunity to meet.
My sole resolution is that I want 2007 to be the year that every leader no matter what the […]

Sell reliable products and services
Make and meet commitments
Underpromise and overdeliver
Resolve problems quickly
Minimize surprises
Follow up