Hi Folks,
We’re going to be up at BookExpo in New York at the end of this month and I wanted to encourage any of you who might be in New York to come by our booth. I would love to meet you there and see how you’re “kissing theory good bye!”
Also - we’ve just been […]

I’m sure you — like me — find it frustrating as a business leader to read the stories about Vonage and how the company’s future is in question after it being such a highly regarded VOIP pioneer. It’s hard understand how a company that traveled so far is so beset by issues with patents and […]

Hi folks,
I’ve been busy speaking all over the country in response to the book and I’m really feeling very humbled about the continued feedback and encouragement that we’re on the right track.
I spoke to a group last week about how you can have a work and life balance simply by working smarter…not harder. I want […]

Everyone is busy wrapping up the last business of the year. And I’m busy thinking about 2007 and my one resolution in my own engagements with all the wonderful people I’ve had the opportunity to meet.
My sole resolution is that I want 2007 to be the year that every leader no matter what the […]

Sell reliable products and services
Make and meet commitments
Underpromise and overdeliver
Resolve problems quickly
Minimize surprises
Follow up

Do you know the critical path to getting things done?

Do you have an “open door” policy at your office?

Take this step today, open your door and leave it open all day. There’s no quicker way to lose touch with an organization than to close your door to write memos and send e-mail.
Trust […]

1. Face reality; never rationalize
2. Be hard on performance and easy on people
3. Know your unique selling proposition.
4. Remove the obstacles and let your people perform

5. Fire unprofitable customers

6. Hire people who are smarter than you

7. Be a healthy skeptic

8. Ask, “How may I help you Win?”

9. Know that you can never have […]

Two great things! We hit #1 on Amazon in Business and Investing category and the insightful and longtime business guru Guy Kawasaki noted the book in his post on “The Art of Projections in a Dotcom 2.0 World.”
I’m really humbled that Guy referenced the book!
My number one goal is to continue to help thousands […]

With today’s article in Forbes -, one clearly sees how much pressure chief executive, Alan Mulally is under to bring what would constitute an amazing turnaround. My advice…to Mulally is to find the truth about Ford and its internal struggles. Don’t hold more meetings, hold actionable meetings. And don’t accept the first answer or statement […]

How treating employees makes a difference at the end of the day. Sophia Pearson’s story about Wal-Mart, highlights one of the larger issues in how a company can best serve its employees, which has an immense amount of impact on how customers are ultimately served by the company. Companies that reward accountability and results, and […]