Do you remember me ? We had a quick conversation on Manager tools forum, some time ago.

I have your book always on my desk and frequently read the pages I have marked when I read it . Helps me keeping a high standard in my organization. I run two small sized companies (30 people total) in France.

I have translated some parts of your book to give them to my managers, but would prefer having a full French version! Is there any chance?

I also would like to dig a little bit more the subject of customer loyalty : how do you measure it? How do you improve it? Any documents, any books you would advice?

Another topic we are struggling with : Loyal customers who ask you to lengthen payment terms, “in the name” of their loyalty! Okay, we are not a bank, etc … But how do you deal with this kind of request?

Regards,

Cédric.