Comments on: Customer Service Week http://www.kisstheorygoodbye.com/blog/2007/10/05/customer-service-week/ Leadership and management blog by best-selling business management author Bob Prosen. Fri, 21 Nov 2008 00:06:28 +0000 http://wordpress.org/?v=2.0.4 by: Soma. http://www.kisstheorygoodbye.com/blog/2007/10/05/customer-service-week/#comment-43572 Sun, 09 Nov 2008 11:37:52 +0000 http://www.kisstheorygoodbye.com/blog/2007/10/05/customer-service-week/#comment-43572 <strong>Soma....</strong> Soma next day delievery. Soma.... Soma….

Soma next day delievery. Soma….

]]> by: Cédric from France http://www.kisstheorygoodbye.com/blog/2007/10/05/customer-service-week/#comment-8692 Tue, 30 Oct 2007 17:20:46 +0000 http://www.kisstheorygoodbye.com/blog/2007/10/05/customer-service-week/#comment-8692 Hi Bob, Do you remember me ? We had a quick conversation on Manager tools forum, some time ago. I have your book always on my desk and frequently read the pages I have marked when I read it . Helps me keeping a high standard in my organization. I run two small sized companies (30 people total) in France. I have translated some parts of your book to give them to my managers, but would prefer having a full French version! Is there any chance? I also would like to dig a little bit more the subject of customer loyalty : how do you measure it? How do you improve it? Any documents, any books you would advice? Another topic we are struggling with : Loyal customers who ask you to lengthen payment terms, "in the name" of their loyalty! Okay, we are not a bank, etc ... But how do you deal with this kind of request? Regards, Cédric. Hi Bob,

Do you remember me ? We had a quick conversation on Manager tools forum, some time ago.

I have your book always on my desk and frequently read the pages I have marked when I read it . Helps me keeping a high standard in my organization. I run two small sized companies (30 people total) in France.

I have translated some parts of your book to give them to my managers, but would prefer having a full French version! Is there any chance?

I also would like to dig a little bit more the subject of customer loyalty : how do you measure it? How do you improve it? Any documents, any books you would advice?

Another topic we are struggling with : Loyal customers who ask you to lengthen payment terms, “in the name” of their loyalty! Okay, we are not a bank, etc … But how do you deal with this kind of request?

Regards,

Cédric.

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