When I train folks I frequently am asked about poor performance issues or handling performance-based challenges. Leaders capable of changing the focus from excuses and rationalization to removing the roadblocks that inhibit great performance should be held out as role models.
Here are some questions you can ask when you hear someone rationalizing inferior performance:
1. Instead […]

This whole week was customer service service week and I just wanted to give some tips to keep in mind when it comes to customers and keeping them loyal.
Here are some key questions you want to ask:
1. What can we do to better serve you?
2. What do you want more of?
3. What do we need […]