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]]> by: Legendary Customer Service! « Infinite Ease http://www.kisstheorygoodbye.com/blog/2007/08/27/key-questions-for-measuring-if-your-customer-service-measures-up/#comment-13257 Mon, 14 Jan 2008 16:23:14 +0000 http://www.kisstheorygoodbye.com/blog/2007/08/27/key-questions-for-measuring-if-your-customer-service-measures-up/#comment-13257 [...] For a quick check you can use a list of “Key Questions for Measuring if Your Customer Service Measures Up” by Bob Prosen, author of Kiss Theory Good Bye: [...] […] For a quick check you can use a list of “Key Questions for Measuring if Your Customer Service Measures Up” by Bob Prosen, author of Kiss Theory Good Bye: […]

]]> by: Bob Prosen http://www.kisstheorygoodbye.com/blog/2007/08/27/key-questions-for-measuring-if-your-customer-service-measures-up/#comment-4625 Sat, 01 Sep 2007 19:41:41 +0000 http://www.kisstheorygoodbye.com/blog/2007/08/27/key-questions-for-measuring-if-your-customer-service-measures-up/#comment-4625 Steve- Many thanks for your continued support and kind words. I'm pleased you found value in Kiss Theory Good Bye. Recently I have been corresponding with leaders from France and pastors from varying faiths all of whom are striving to accomplish more. We also just signed the Korean foreign rights agreement to have KTGB translated. I'm honored KTGB is having such a wide impact. Best to you and Steve,. Keep the great information coming. I like reading your great work. Bob Steve- Many thanks for your continued support and kind words. I’m pleased you found value in Kiss Theory Good Bye. Recently I have been corresponding with leaders from France and pastors from varying faiths all of whom are striving to accomplish more. We also just signed the Korean foreign rights agreement to have KTGB translated. I’m honored KTGB is having such a wide impact. Best to you and Steve,. Keep the great information coming. I like reading your great work.

Bob

]]> by: Dale Wolf http://www.kisstheorygoodbye.com/blog/2007/08/27/key-questions-for-measuring-if-your-customer-service-measures-up/#comment-4579 Fri, 31 Aug 2007 20:18:44 +0000 http://www.kisstheorygoodbye.com/blog/2007/08/27/key-questions-for-measuring-if-your-customer-service-measures-up/#comment-4579 Bob, I took the liberty of posting your article on our Perfect Customer Experience blog (www.perfectcem.com) as a continuation of the review I did earlier for Kiss Theory Good Bye. Great book, especially for me, was the chapter on leadership. It was far more practical a guide for leaders than I have read anywhere else. Let me know if you have any other posts you'd like us to include. Best wishes for continued success from Steve Kayser, myself and all your friends at Cincom Systems. Dale Wolf Bob,

I took the liberty of posting your article on our Perfect Customer Experience blog (www.perfectcem.com) as a continuation of the review I did earlier for Kiss Theory Good Bye. Great book, especially for me, was the chapter on leadership. It was far more practical a guide for leaders than I have read anywhere else. Let me know if you have any other posts you’d like us to include. Best wishes for continued success from Steve Kayser, myself and all your friends at Cincom Systems.

Dale Wolf

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