Archive for August, 2007
TotalPicture.com Kisses Theory Good Bye with Bob
2 Comments Published by Bob Prosen August 27th, 2007 in Total Picture Radio.Here’s an interview I did recently with Peter Clayton of TotalPicture.com . I’d love to hear your feedback on it, and please post a vote at the site too.
Peter does an amazing job with interviewing!
Key Questions for Measuring if Your Customer Service Measures Up
4 Comments Published by Bob Prosen August 27th, 2007 in Does Your Customer Service Measure Up?.In light of all the recent news around companies not serving their customers in terms of providing the support and service customers should expect, I thought I’d post seven key questions you can use to measure how your customer service is on track.
Do we:
1. Consistently underpromise and overdeliver?
2. Resolve customer problems quickly?
3. Take all customer […]
