You would be surprised how many CEOs and leaders don’t feel it’s important to efffectively track and learn from complaints during the good times as well as the downtimes. My take is that every complaint you listen to and learn from is one complaint or problem less that you’ll have to deal with further down […]

I believe that profitability in and of itself is not the ultimate objective. It’s only the enabler. The real goal is to have choices and profitability enables organizations to have the freedom of choice.
Choices ensure in our lives, that we’re all doing what we really want to do. One of my favorite professors during grad […]

I’m looking forward to reading Lee Iacocca’s latest book and enjoyed this article in Forbes on his views at 82. One of the more interesting parts of the article is his thoughts on leadership being all about giving back.
Leadership is truly about giving back and keep in mind that the best leaders have always been […]

Hi Folks,
We’re going to be up at BookExpo in New York at the end of this month and I wanted to encourage any of you who might be in New York to come by our booth. I would love to meet you there and see how you’re “kissing theory good bye!”
Also - we’ve just been […]