Archive for November, 2006
Six Ways to Strengthen Loyalty in Customers
0 Comments Published by Bob Prosen November 27th, 2006 in Leadership and Business Management.
Sell reliable products and services
Make and meet commitments
Underpromise and overdeliver
Resolve problems quickly
Minimize surprises
Follow up
Open Your Door
1 Comment Published by Bob Prosen November 24th, 2006 in Leadership and Business Management.Do you know the critical path to getting things done?
Do you have an “open door” policy at your office?
Take this step today, open your door and leave it open all day. There’s no quicker way to lose touch with an organization than to close your door to write memos and send e-mail.
Trust […]
Top Ten Tips for Giving the Big Kiss-Off to Theory!
6 Comments Published by Bob Prosen November 22nd, 2006 in Leadership and Business Management.1. Face reality; never rationalize
2. Be hard on performance and easy on people
3. Know your unique selling proposition.
4. Remove the obstacles and let your people perform
5. Fire unprofitable customers
6. Hire people who are smarter than you
7. Be a healthy skeptic
8. Ask, “How may I help you Win?”
9. Know that you can never have […]
We hit #1 on Amazon in Business and Investing last week
2 Comments Published by Bob Prosen November 6th, 2006 in KTGB #1 Amazon.Two great things! We hit #1 on Amazon in Business and Investing category and the insightful and longtime business guru Guy Kawasaki noted the book in his post on “The Art of Projections in a Dotcom 2.0 World.”
I’m really humbled that Guy referenced the book!
My number one goal is to continue to help thousands […]
