How treating employees makes a difference at the end of the day. Sophia Pearson’s story about Wal-Mart, highlights one of the larger issues in how a company can best serve its employees, which has an immense amount of impact on how customers are ultimately served by the company. Companies that reward accountability and results, and cultivate open, honest communication, can unite to discuss problems, seek the best solutions, assist team members who are struggling, and work together to consistently achieve objectives. This type of culture emphasizes that winning means the entire company is successful. Such companies understand that everyone is dependent upon one another and that the whole business is seamlessly intertwined.


1 Response to “Employees Count - Culture and Accountability”

  1. 1 steve

    Wal Mart has one goal, to maximize profits, and they continue to demonstrate that they don’t care about employees, vendors, or customers.

    They know they have a lock on the customer market and they know vendors need them to distribute their products, and they know employees need them for a paycheck. It’s not rocket science at this level. It’s just walmart.

    and it appears that even thoguht the fines are in the high millions of dollars, it appears walmart continues to do what they want.

    how about some examples of good places to work where the employees are rewarded for treating customers right? Places like Wegmans, etc…

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